Our cutlery comes with a lifetime guarantee (valid for 50 years) against manufacturing faults and defects. This guarantee applies to our cutlery but not to other products bearing the Grunwerg logo.
With proper care and attention our cutlery will last a lifetime, but the guarantee excludes damage resulting from: Normal wear and tear, including scratches, dents from use and bending of the blades & prongs.
All other products come with a 2 year guarantee against manufacturing faults and defects. If any products do have a manufacturing defect, it will appear normally within the first year of use.
Accidental damage caused by drops, knocks and damage caused by improper care and abuse is not covered under the guarantee.
Failure to follow our care instructions will void the guarantee.
For any claims under the guarantee please contact:
qualitycontrol@grunwerg.co.uk
In most cases we will ask for the affected items back for our inspection.
Care Instructions:
Washing Grunwerg products by hand is recommended. Washing by hand will preserve the look of your products over time, but all cutlery and stainless steel items are dishwasher safe.
Always follow the instructions that come with your dishwasher. Remove cutlery from the dishwasher once the cycle has finished and ideally dry with a soft cloth.
Rinse or wash cutlery after use, many foods will cause damage to cutlery if left on the surface, particularly salty foods, vinegar, sauces and fruit juice.
Knives are more prone to corrosion and are made of a different steel to forks and spoons.
Do not leave items to soak in buckets or in sinks overnight.
Do not leave items in a damp location.
Do not use wool or abrasive cleaners.